| Recently I had a customer service experience that could have been better. Way better. My intent with this blog post is to: - Give you the background on a recent customer experience that I had. - Put the value of a customer in perspective. - Help you improve or maintain your customer service and not throw away thousands of dollars. Please read this thoroughly and then leave your thoughts in the comment box. I'll do follow up posts and training. The more you interact, the better the training will be and your customer service! ... |